Stripe getting expired API key error

  • Profile Image
    Mai Compton
    Asked on September 03, 2019 at 11:15 AM

    I have a client who said the website is not accepting their payment. I created a test page and everything went through fine so I don't know what is the issue here. Please help fix so I don't loose my customer. 


    Thank you! 

  • Profile Image
    TennisTimeTexas
    Answered on September 03, 2019 at 11:21 AM

    I tested the site myself and this is what it's giving me. 1567524098AC98D236-611A-47E2-9F2D-79EBA2

  • Profile Image
    Richie_P
    Answered on September 03, 2019 at 12:40 PM

    To clarify, may we know if you're using the Stripe test card to test your form or are you using a live card to test?

    The error indicates that your form might be connected with Stripe using an outdated API keys.

    Can you please try to re-integrate your form again with Stripe?

    Guide:https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    gocoachmai
    Answered on September 03, 2019 at 01:43 PM
    Thank you for the reply. I updated the stripe integration and everything is
    working properly now. Thank you.
    Have a blessed day.
    -Mai Compton
    ...