Has my form been disabled?

  • Profile Image
    slmd
    Asked on September 03, 2019 at 01:52 PM

    Hi there!


    I am using Jot Form on this page:

    https://slmdskincare.com/pages/submit-your-story


    We went over our limit over the weekend and have just now deleted a lot of the content so we are now below our limit, but our form is not back up.

    I did receive an email that our form has been disabled- so do I need to do something to enable it again?


    Thank you, Karen

  • Profile Image
    Kiran
    Answered on September 03, 2019 at 02:39 PM

    We are sorry for the inconvenience this may have caused. The issue seems to be with the form caches that caused the issue. We have now cleared the form caches and the form is being displayed normally on your web page. Please check and let us know if you need any further assistance. 

    Thanks!

  • Profile Image
    slmd
    Answered on September 03, 2019 at 03:46 PM

    Thank you Kiran! Have a great day :)