Can't access account

  • Karen Clarke
    Asked on September 3, 2019 at 8:06 PM

    Hi there,

    I can't remember my password to log into my account. I have tried to reset the password, but haven't received and email to reset it.

    Can you please advise how i can reset my password. 

  • John Support Team Lead
    Replied on September 3, 2019 at 8:23 PM

    Hi Karen,

    Please provide the username of the account you're referring to so we could check what email address is associated to it.