Not receiving email notifications

  • Profile Image
    anaisabelfernandes
    Asked on March 21, 2013 at 08:27 AM

    Hello,

    I'd like to know why I stopped receiving email notifications. The email address in my profile is correct. And I’ve already tested it with other e-mail addresses and didn’t receive the email notifications either.

    Thank you

  • Profile Image
    jefreylandicho
    Answered on March 21, 2013 at 08:43 AM

    Thank you for contacting us.

    Your email address is included in our bounce listing with the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected due to conten= t restrictions'

    I have remove your email address from our bounce listing and you should be able to receive email notification without any issue now. I would advise Whitelisting Jotmails Ip Addresses to prevent your email from being bounce listed.

    If you are still having an issue with your notification email, please contact us again.