Started up Jotforms and was in someone else's forms!!!

  • Profile Image
    Asked on March 21, 2013 at 10:59 AM

    This morning when I started jotforms and normally go directly into my own forms another users forms came up - I was actually logged into someone else's account!   No one was on my computer over the night and I don't know who this user is.  I logged out immediately and logged back into my own forms.  

    Of course this is very concerning for all of us jotforms users - is this happening to others?  Are my forms and data showing up to other people.

    This is VERY concerning...

  • Profile Image
    Answered on March 21, 2013 at 12:37 PM


    Thanks for reporting. Did you take a snapshot for us to investigate? We have this issue before but it has been completely track down and was immediately fixed. Actually it's not that harmful, there was just a misconfiguration on the "guest forms" that wasn't transferred correctly but it has been sorted already. We'd suggest to clear your browser's cache as you might be viewing your guest forms, perhaps? Or if this is not the case, perhaps a snapshot should help describe the problem.

    Please do not hesitate to report it to us if the problem reoccurs. Thank you!

  • Profile Image
    Answered on March 21, 2013 at 02:56 PM
    It seems to be functioning properly at this point. Thanks.
  • Profile Image
    Answered on March 21, 2013 at 03:58 PM

    On behalf of my colleague EltonCris, you're welcome. If you need any assistance please let us know. Thanks