Email Confirmation NOT WORKING

  • Profile Image
    erlinda
    Asked on March 21, 2013 at 11:47 AM

    Confirmation emails are not being sent!

    Test confirmation emails work.

    But when I add a submission myself, I never receive a confirmation

     

    Can you please advise?

    http://www.lumenate-events.com/crawfish-boil-houston.html

    and

    http://www.lumenate-events.com/crawfish-boil-dallas.html


  • Profile Image
    ardy0689
    Answered on March 21, 2013 at 12:36 PM

    Hello,

    Thanks for posting. Unfortunately I can receive your auto-responders on both Dallas and Houston forms. See image below

     

    Your autoresponder is working fine but your notification, I noticed it has a blank Recipient Email at the bottom right corner. This probably the cause of you not having any notifications everytime someone fills up the forms. Please put your email there or any email address that you want to receive notifications into.

     

    For further info please refer to this guide

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues