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Kathy SamuelsAsked on September 4, 2019 at 7:34 PM
my account wont open when I login. it says it is autosuspended. what do I do?
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Girish JotForm SupportReplied on September 4, 2019 at 8:19 PM
It seems that your account was auto suspended by our phishing detector, because of the below fields in your Canadian Furs Payment form:
As per our terms, card info which is sensitive information must not be collected using forms. If you are planning to use payment forms, then you could consider integrating our authorized payment processors into the form. However, still, you will not be allowed to collect credit card info.
So we will have to delete these fields in order to activate the account.
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Kathy SamuelsReplied on September 5, 2019 at 3:43 AMSo can you delete the forma that are the problem and reactivate my account.
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Nik_CReplied on September 5, 2019 at 4:58 AM
The guilty fields have been removed from the mentioned form.
Please avoid putting such fields there or your account could be permanently disabled.