- yogaonyorkwebAsked on March 21, 2013 at 11:54 AM
I need to be sent emai alerts to firstname.lastname@example.org for ALL my email submissions and this is not happening. I have read your FAQ sections and tried to follow these insructions and it still is not happening.
- JotForm SupportWelvinAnswered on March 21, 2013 at 12:47 PM
That is because your email address is in our bounce list.
Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta16.emeryville.ca.mail.comcast.net comcast 22.214.171.124 Comcast block for spam. Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'
Please kindly follow instruction on this guide to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues.
Just in case you need help on changing form recipient email address, check this guide: Finding out E-mail Address used for submission notifications.