Problem with verifying email address

  • CollinsKat
    Asked on September 4, 2019 at 9:15 PM

    Hi,

    I've tried several times to verify my email address but when I click the link in the email sent to me, I get an error page that says "This link is not valid." It happens when I click the link or the button.

    How do I verify my email if the link doesn't work?

    1567646088Screenshot (120) Screenshot 10Thanks. 


    Kat Collins

    Jotform Thread 1952314 Screenshot
  • Girish JotForm Support
    Replied on September 4, 2019 at 9:37 PM

    The verification link did show as invalid on my end as well, however, it looks like the account email is already validated.  The error that would normally show if it wasn't validated, was not present when I checked your account.  As far as I can tell, the account should not need any further validation.