Why TAGS/unknown field appears before PayPal field?

  • 540ssc
    Asked on September 4, 2019 at 11:28 PM

    Hello,

    I have an issue related to the PayPal integration.


    When another item is chosen and replaces the default item, the next page that should launch PayPal does not appear. Instead, there is a jotform page called "tags". On the "tags" page, the "submit" function does launch PayPal, but there should not be a "tags" page to begin with. I don't know where this page is coming from.

    I have reproduction steps in a word and pdf document with screen shots showing 2 scenarios that produce this issue. Feel free to let me know how to send you this document. This form only allows me to save picture files.

    I have attached a picture of the "tags" page.

    We are live with this form and our users are experiencing the issue. Our workaround for now is to proceed to PayPal from the "tags" page.

    Thanks for your help!

    Jotform Thread 1952412 Screenshot
  • jherwin
    Replied on September 5, 2019 at 12:35 AM

    It seems that the issue is caused by your broken conditional logic, I disabled all of them and it no longer displays the field.
    1567657842broken condition Screenshot 10
    Kindly check and see if the issue persists on your end.