paypal subscription problem

  • Profile Image
    blazevic
    Asked on March 30, 2011 at 10:18 AM

    Hello, we have added a subscription paypal button a to a form, over 2 months ago with trial - none, but the users are reporting receiving a trial email from paypal, I just double checked the form and it is saved as trial - none, is this the correct setting and also I looked in paypal and this button cannot be checked inside paypal because it was created in jotform, are there any safeguards in place, this is important to our business and we might lose clients and revenue because of this. please advise, we are a paying account, login:blazevic.

     

    We need to know how the trial option was set up in paypal without our knowledge and how can we avoid this happening in the future, as well as be able to check the status of the button. Also once the account billing was stopped by accident, and had to be reestablishedm could this have played a part?

     

    Thank you, Carin Handsun

    tech support

  • Profile Image
    techinso
    Answered on March 30, 2011 at 03:16 PM

    Hello Carin,

     

    May I ask you which form are you referring to, so we can investigate the issue in details and provide you with further information.


    I am looking forward to your reply.

    Best Regards,

    Yanislav ivanov