Where can I change the "Thank you page" on a card layout form?

  • Profile Image
    Asked on September 05, 2019 at 10:42 AM

    In Settings>Conditions there is the option to "Display a custom message on submission", but I don't see where to edit that message.

    Please advise.

  • Profile Image
    Answered on September 05, 2019 at 12:05 PM


    To edit the thank you message on a card layout form, access the very bottom of the Form Builder, then click the "Edit Thank You page" option.

    1567698828edit thank you page on card la

    There are two options to edit the thank you page, those are to redirect your form to an external link or customize the "Thank You" message. If you want to customize your thank you message, click on the "thank you" text then you can start to write your own message.

    1567699416edit thank you page on card la

    Here's a detailed guide: How to Edit Thank You Page Settings

    I hope this helps, let us know if you need further assistance.

  • Profile Image
    Answered on September 05, 2019 at 01:45 PM

    Thank you, but this is a different message.

    For example, if someone says their credit score is below a certain number, when they hit Submit, it doesn't give them the thank you page or take them to a redirect. It follows this "conditional logic" and takes them to a screen that says "we were unable to approve you".

    This is the screen I want to edit.

  • Profile Image
    Answered on September 05, 2019 at 03:05 PM


    Unfortunately, those are the only options to edit the "thank you" page. However there's a workaround to achieve this, I cloned your form, and add another page that contains the message, "we were unable to approve you" using a Text field. 

    1567709677text element.JPG

    Then I set up a condition to hide fields if the selection for the credit score is "Below 660" and to show the message.

    1567709905Conditional Logic.JPG

    For your reference: How to Hide/Show fields Based on User's Answer 

    Here's my cloned form, feel free to try or clone it: https://form.jotform.com/92474932459974 

    Let us know if you are referring to a different result.