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TheReleafAsked on September 6, 2019 at 1:00 AM
Hi - I have had individuals tell me that they have completed the forms and paid, but I am not receiving their forms. please help
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jherwinReplied on September 6, 2019 at 3:05 AM
Your form is encrypted that's why we can't check the submissions you're referring to. Also, upon checking your form, the payment field is not set as required. They can unselect the default option as well.
Perhaps, they didn't make a payment and just submit the form?I suggest making your payment field as required so that your users cannot submit a form without choosing the option in your payment field.
Please check your submissions page and see if there's a transaction number/payment made.
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jherwinReplied on September 6, 2019 at 3:07 AM
In addition, please check if the submission if it's in the incomplete payments: How-to-View-Incomplete-Payments
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TheReleafReplied on September 6, 2019 at 4:43 PMCan you please recheck as I believe I have fixed the problem.
Dr. Sherry Yafai
Founder/Director at the Releaf Institute
Adjunct Associate Professor at John Wayne Cancer Institute
2001 Santa Monica Blvd suite 1170
Corner of 20th and Santa Monica
310-475-2626
Sherry@mdreleaf.com
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zuritapiaReplied on September 6, 2019 at 6:01 PM
Hi @TheReleaf!
Upon checking your form it looks like you have set up your Payment Integration correctly and now making it required.
Please let us know if you need further assistance.
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TheReleafReplied on September 7, 2019 at 2:43 AMI need help ASAP. Can you please call me 8186188428
Dr. Sherry Yafai
Founder/Director at the Releaf Institute
Adjunct Associate Professor at John Wayne Cancer Institute
2001 Santa Monica Blvd suite 1170
Corner of 20th and Santa Monica
310-475-2626
Sherry@mdreleaf.com
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AndrewHagReplied on September 7, 2019 at 7:26 AM
Unfortunately, we do not provide support over the phone. Are you still facing any issues with the form? If yes, could you please provide more information so we can assist you better?