Problems with recieving forms/charges

  • TheReleaf
    Asked on September 6, 2019 at 1:00 AM

    Hi - I have had individuals tell me that they have completed the forms and paid, but I am not receiving their forms. please help

  • jherwin
    Replied on September 6, 2019 at 3:05 AM

    Your form is encrypted that's why we can't check the submissions you're referring to. Also, upon checking your form, the payment field is not set as required. They can unselect the default option as well.
    1567753274payments Screenshot 10 
    Perhaps, they didn't make a payment and just submit the form? 

    I suggest making your payment field as required so that your users cannot submit a form without choosing the option in your payment field.

    Please check your submissions page and see if there's a transaction number/payment made.

  • jherwin
    Replied on September 6, 2019 at 3:07 AM

    In addition, please check if the submission if it's in the incomplete payments: How-to-View-Incomplete-Payments

  • TheReleaf
    Replied on September 6, 2019 at 4:43 PM
    Can you please recheck as I believe I have fixed the problem.
    Dr. Sherry Yafai
    Founder/Director at the Releaf Institute
    Adjunct Associate Professor at John Wayne Cancer Institute
    2001 Santa Monica Blvd suite 1170
    Corner of 20th and Santa Monica
    310-475-2626
    Sherry@mdreleaf.com
    ...
  • zuritapia
    Replied on September 6, 2019 at 6:01 PM

    Hi @TheReleaf!

    Upon checking your form it looks like you have set up your Payment Integration correctly and now making it required.

    Please let us know if you need further assistance.

  • TheReleaf
    Replied on September 7, 2019 at 2:43 AM
    I need help ASAP. Can you please call me 8186188428
    Dr. Sherry Yafai
    Founder/Director at the Releaf Institute
    Adjunct Associate Professor at John Wayne Cancer Institute
    2001 Santa Monica Blvd suite 1170
    Corner of 20th and Santa Monica
    310-475-2626
    Sherry@mdreleaf.com
    ...
  • AndrewHag
    Replied on September 7, 2019 at 7:26 AM

    Unfortunately, we do not provide support over the phone. Are you still facing any issues with the form? If yes, could you please provide more information so we can assist you better?