Upgrade Price from Bronze to Silver

  • Profile Image
    Asked on September 06, 2019 at 01:25 AM

    Hi Jotform Team,

    3 days ago we paid for Bronze level. But turns out we need to upgrade it higher. We're planning to go for Silver. Our question is: how much should we pay to upgrade to Silver given the condition that we used Bronze only for 3 days? Do we have to pay the remaining price of $ 20 USD?

    Thank you.


  • Profile Image
    Answered on September 06, 2019 at 03:24 AM

    To which account is your question related to? I checked your email address and I only found a guest account that does not have any forms.

    Is your question related to the account fatmawati.bkpm? If so, you will only pay the difference between the plans once you update it from a Bronze to a Silver plan. 

  • Profile Image
    Answered on September 06, 2019 at 03:43 PM
    Yes, the question is related to fatmawati.bkpm. Sorry that I didn’t mention
    it earlier.
    Thank you for the response that we only need to pay the remaining price
    between the 2 plans.
    fre 6 sep. 2019 kl. 14:24 skrev Jotform :
  • Profile Image
    Answered on September 06, 2019 at 04:22 PM

    You were already charged the difference only, when subscribed through Stripe you're automatically prorated:

    1567801341Screen Shot 2019-09-06 at 10.2

    Let us know if you have any further questions.

    Thank you!