Referral is always "submit.jotformeu.com / referral" in Google Analytics. Help!

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    HelloSwitzerland
    Asked on September 06, 2019 at 05:20 AM

    Dear Jotform

    I do not see the real sources of the goal completions anymore, I only see the Jotform referral. 

    I added the widget to some of the forms because I though it would track them as events. When I saw that this is not what happens I took it off again, but still I get the Jotform referral as source, and not just to a few forms but on all of them! And this happens even though I do not have the widget on the forms anymore!

    How can I get it back to normal? Obviously I cannot add it to an exclusion list, because it would stop counting the goals, right?

    Thank you, this is very important for us so I hope you can give an answer as soon as possible.


    Best

    Tonje Schou Teigland


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    Kiran
    Answered on September 06, 2019 at 07:47 AM

    You may try adding submit.jotformeu.com to your referral exclusion list which should help in resolving the issue.

    Note, that the form submit domain name might be a bit different, here are some examples:

    submit.jotform.com

    submit.jotformpro.com

    submit.jotform.us

    submit.jotform.co

    Please give it a try and let us know if you need any further assistance. We will be happy to help.