Inventory widget is not showing in mobile view

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    sarita_alvares
    Asked on September 06, 2019 at 12:03 PM

    O widget inventory não aparece quando visualizo o meu formulário pelo celular. Não aparece no navegador mint e nem no navegador chrome para android.

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    Richie_P
    Answered on September 06, 2019 at 01:11 PM

    May we know if you have embedded the form into your web page?

    Viewed your form using my iPhone  and I can view the inventory widget correctly.

    May we know the mobile phone you have used to view the form and the android version?

    Looking forward for your response.


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    sarita_alvares
    Answered on September 06, 2019 at 04:43 PM

    Hello!
    I am using a Xiaomi Mi A2 with Android One and use the Mint Browser and the Chrome Browser.
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    De: Jotform
    Enviado: Friday, September 6, 2019 2:11:18 PM
    Para: sarita_alvares@hotmail.com
    Assunto: Re: Inventory widget is not show in mobile
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Richie_P
    May we know if you have embedded the form into your web page?
    Viewed your form using my iPhone and I can view the inventory widget correctly.
    [https://cms.jotform.com/uploads/image_upload/image_upload/global/92475_1.png]
    May we know the mobile phone you have used to view the form and the android version?
    Looking forward for your response.
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    Kevin_G
    Answered on September 06, 2019 at 06:38 PM

    Unfortunately, I do not have the exact same device to test, but was able to test on another Android device and was able to get the widget showing: 

    1567809205screenshot.png

    It's possible that the widget's is being blocked by the network, kindly test using different internet connections or mobile devices and see if that helps. 

    Also, if your form is embedded on a page, please share us the URL so we can have a look on this.