subscirption cancellation

  • klineola
    Asked on September 7, 2019 at 8:46 AM

     I keep getting charged for a subscription that I thought was cancelled in July. Am I supposed to come back here and do anything? 

  • Richie JotForm Support
    Replied on September 7, 2019 at 9:39 AM

    I have checked your  account it seems you're in the Bronze monthly subscription. It seems you have cancelled your Bronze monthly subscription in PayPal today Sept 7, 2019.

    I will process the subscription cancellation,account downgrade and refund for your recently renewed subscription.

    Please give us 5-7 working days for the payment to reflect in your account.


    If you need further assistance, let us know.