Why is this happening?

  • Profile Image
    tahlequahrecycling
    Asked on March 21, 2013 at 11:03 PM

    My customers are now getting this message when they submit a request with Jotform

     

    Oops!
    Form not found: Form Id is missing or irregular
    Details: File: /www/v3/builds/84798a28d9952993023c6419801c85ba16fe82e8/lib/classes/Submission.php Line: 235
  • Profile Image
    jonathan
    Answered on March 22, 2013 at 01:14 AM

    Hi,

    Can you please tell us which form is this? And if it is embedded on a website can you share to us the URL of your website where the form was use? We will check.

    I tested your latest Pay Your Bill form, and I was able to submit it just fine.

    Thanks.

  • Profile Image
    tahlequahrecycling
    Answered on March 22, 2013 at 08:36 PM
    Sure,

    Its on our website: www.tahlequahrecycling.com

    It’s happening on the residential recycling sign-up form

    Happy recycling,

    Josh & Marcia Hutchins
    Tahlequah Recycling Inc.
    “Changing the culture of waste”®
    P.O. Box 86
    Moodys, OK 74444

    (918) 316 5856 – Josh cell
    (918) 316 5797 – Marcia cell

    tahlequahrecycling@yahoo.com
    www.tahlequahrecycling.com

    Disclaimer:
  • Profile Image
    jonathan
    Answered on March 22, 2013 at 08:54 PM

    Hi,

    I was able to reproduce the problem.

    But currently, you are using the form's full source code embed on your website where I was able to encounter the problem.

    If you use the form itself  http://www.jotform.com/form/20472737196 it does not exibit the same issue and can be submitted properly.

    I am saying, the problem, is probably due to the way the form was embedded.

    Will it be OK to use the shorten script code instead? Try this if OK.

    Can you tell us the reason for the need of using the form's full source code on your website?

    Will await your updates.

    Thanks.

     

     

  • Profile Image
    tahlequahrecycling
    Answered on March 23, 2013 at 06:07 PM
    So… what should I do to fix it?

    Happy recycling,

    Josh & Marcia Hutchins
    Tahlequah Recycling Inc.
    “Changing the culture of waste”®
    P.O. Box 86
    Moodys, OK 74444

    (918) 316 5856 – Josh cell
    (918) 316 5797 – Marcia cell

    tahlequahrecycling@yahoo.com
    www.tahlequahrecycling.com

    Disclaimer:
  • Profile Image
    jonathan
    Answered on March 23, 2013 at 07:19 PM

    Hi,

    I want to suggest to use this code to embed the form instead.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.com/form/20472737196" frameborder="0" style="width:100%; height:548px; border:none;" scrolling="no"></iframe>

     

    BUT as previously mentioned, you were using the form's source code on your website.

    But you have not clarified to us the reason why you need to use it. So, I am hesistant to suggest to you to completely remove what you already had in place on your website because it might cause temporary interruption of service on your end.

    Please update us.

    Thanks.