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    I have created a score card that adds up a score from multiple fields, but the final score doesnt show on the submission

    Asked by Chris on March 30, 2011 at 02:19 PM

    it shows when you are filling out the form, but not in the form I receive.. I need to pass this info onto managers but it is not showing their score....what can I do...

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    JotForm Support

    Answered by mliz on March 31, 2011 at 12:21 AM

    Hi Chris,

    I tested the form and when I checked the submission posted in your account
    the total score was recorded.

    However I noticed that in your email notifcation the {totalScore} variable is
    missing. This is the cause why the email you receive lacks the number of
    the total score.  This usually happens when you edit notification email body for a form.
    Once you edit the email manually, it stops getting updated automatically
    with the changes you make on the form. The solution is probably to
    fix the field name on the email or reset your email.

    Here is how to reset email:
    1. Open your form on the Form Builder
    2. Click on "Setup and Embed" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard,
    8. Save your form.