I get a message that ive run out of upload space.

  • amazurkiewicz
    Asked on September 8, 2019 at 2:19 PM

    I have deleted old forms and there are only 10 submissions left. What might the problem be? 

    Page URL: https://form.jotform.com/90224988285266
  • Vanessa_T
    Replied on September 8, 2019 at 2:28 PM

    Checking your account's usage and limits, I can see you've already reached your number of forms limit, which is 5 out of 5.

    1567967268Screen Shot 2019 09 09 at 2 Screenshot 10

    To help you understand your account's usage and limits, please see this guide:

    Understanding-Your-Account-Usage-and-Limits

  • Vanessa_T
    Replied on September 8, 2019 at 2:33 PM

    Apologies for my last response, it seems that you have edited your post.

    Upload space refers to accumulated size of uploaded files within your form. Currently, for free accounts, it's limited to 100MB. Irregardless of how many submissions or forms, if one of your users uploads 1 file with a size of 100MB, then that upload space is consumed.

    It seems though that you've already managed to clear up your upload space, so you should be good now.

    1567967589Screen Shot 2019 09 09 at 2 Screenshot 10