Square Payment Integration: Unable to charge the Authorized payments.

A customer completed my jotform and the system authorized her cc payment but the form won’t allow me to complete her credit card  transactions.  Is it possible for you all to complete the transaction on your end? I’ve only recently started having this issue. Please advise. Thank you! 

May we know which Form are you referring to. There are multiple Forms in your account which has Payment authorization enabled.

Are you referring to this Form?

https://www.jotform.com/submissions/81876889484179

Have you clicked on pay now link in the submission view above?

Are you getting an error page when you click this link? Could you please give us the submission Id for which you were not able to take the charge.

https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

To post the Screenshot refer to this guide:

https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Let us know the details so that we could assist you further.

Thanks.

Yes, that’s correct for Shannon Hardy. Thank you so much!
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After clicking the charge now link it opens a confirmation page, when I click the yes button the screen disappears completely. I’ve attempting to complete the process from my iPhone, iPad and my computer all with the same issue.
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Could you let us know if you were able to charge the user for the earlier submission on the same form? Also, please check the Square transaction history if the transaction has already been charged. We also request you to check with Square support by providing them with the transaction ID that might help. 

Please get back to us if you need any further assistance. We will be happy to help. 

Good morning,
I attempted to click the charge customer now link and received the following message. This message never appeared before.
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I contacted Square and they can’t seem to find anything on their end. Is there a way to just cancel the entire transaction so that I can have my customer make payment another way? Right now there’s a $100 authorization on her cc and there’s no way for me to complete the transaction.
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I was able to replicate the issue with one of your submissions. So you are you unable to charge the users from all the submissions?

Let me escalate the issue to our development team. We will keep you informed on the updates.

Thanks.

Ok, yes the last 3 or 4 submissions gave me the same error. Thank you so much!
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Thank you for providing with the additional information. We have updated the ticket with this info. Since the issue has already forwarded to our backend team, we'll let you know here once we have any news in this regard.

Thanks!

Hello,

The issue is fixed. Could you please check your form again?

Thank you.

Good morning,
Ok, thank you so much!
Kathy
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