My account doesn't work, I can't log in.

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    Jose Puma 
    Asked on September 09, 2019 at 10:44 AM

    Hi ,

    My account bisho221@gmail doesn't work anymore. Last week everything was ok and today just a  few hours before a presentation of your product , jotform, to my team , I cant access to the console and I realized that my form is gone too.

    Can you help me?

    Thank you

  • Profile Image
    BDAVID
    Answered on September 09, 2019 at 11:55 AM

    Your account has been suspended due to Copyright Infringement: https://www.jotform.com/help/8-Terms-of-Use

    1568044379copyrightlogo.png

    Your account is registered under a free email address. Can you register the account under a corporate domain related to that logo?

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    BDAVID
    Answered on September 09, 2019 at 12:07 PM

    We have reactivated your account username "bisho221", please delete that logo, or update the email address of your account's profile: https://www.jotform.com/myaccount/profile

    If you would like to transfer the form to a different account, please provide the username of the account where it should be transferred to.

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    Richie_P
    Answered on September 09, 2019 at 03:49 PM

    We can move your forms form your bisho221 to your new account DDTIShawinigan.

    You may also clone the forms, here is a guide:https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you wish to move the forms.