-
Jose PumaAsked on September 9, 2019 at 10:44 AM
Hi ,
My account bisho221@gmail doesn't work anymore. Last week everything was ok and today just a few hours before a presentation of your product , jotform, to my team , I cant access to the console and I realized that my form is gone too.
Can you help me?
Thank you
-
David JotForm Support ManagerReplied on September 9, 2019 at 11:55 AM
Your account has been suspended due to Copyright Infringement: https://www.jotform.com/help/8-Terms-of-Use
Your account is registered under a free email address. Can you register the account under a corporate domain related to that logo?
-
David JotForm Support ManagerReplied on September 9, 2019 at 12:07 PM
We have reactivated your account username "bisho221", please delete that logo, or update the email address of your account's profile: https://www.jotform.com/myaccount/profile
If you would like to transfer the form to a different account, please provide the username of the account where it should be transferred to.
-
bisho221Replied on September 9, 2019 at 3:18 PM
Thank you. I've already deleted the logo in the form linked to my account "bisho221" and created a new account with my professional email (UserName = DDTIShawinigan). I'd rather to keep my current account bisho221 but also to copy or clone the forms from "bisho221" to "DDTIShawinigan".
Thank you so much for your assistance.
-
Richie JotForm SupportReplied on September 9, 2019 at 3:49 PM
We can move your forms form your bisho221 to your new account DDTIShawinigan.
You may also clone the forms, here is a guide:https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
Let us know if you wish to move the forms.