Form Button Not Working

  • Profile Image
    assainternational
    Asked on March 22, 2013 at 09:40 AM

    The next button on my form is not working. This happened before and your reply was ". I also notice some slowdown and it seems why the next button was not working is becase of a network congestion which should resolved itself automatically."

     

    Is this going to be an ongoing problem? This seems unaccetable

     

     

     

  • Profile Image
    jonathan
    Answered on March 22, 2013 at 10:02 AM

    Hi,

    Can you please try generating the lightbox code again?

    The lightbox code in your web page is different from what should have been generated. It was supposedly like this

    <script src="https://secure.jotform.com/static/feedback2.js?3.1.2295" type="text/javascript">

    new JotformFeedback({

    formId:'30563988784169',

    base:'https://secure.jotform.com/',

    windowTitle:'IWPCPS-15 Registration  Form',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    <a class="lightbox-30563988784169" style="cursor:pointer;color:blue;text-decoration:underline;">IWPCPS-15 Registration  Form</a>

    But the one in the website have this

     

    Please try gather the secure lightbox code again and re-embed to your website page.

    Inform us the issue persists even after updating this already.

    Thanks.