downgrade and refund

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    mstevo21
    Asked on September 10, 2019 at 04:59 AM

    Hi,


    I have been billed for another month of Silver subscription, this is after I downgraded as soon as I took out the last subscription as I only needed it for a month.


    I have been onto my account and was still on silver so have downgraded again. This has happened a few times before so not sure if there is some error. Could i be refunded the last payment please.


    Thanks

  • Profile Image
    gerardw
    Answered on September 10, 2019 at 06:59 AM

    We've received confirmation from PayPal regarding the cancellation of your Silver monthly plan. I've now processed the refund for the last payment made. Please note that the refund could take 5 to 7 business days to reflect in your account.