Password Reset - Link not arriving

  • Michelle
    Asked on September 10, 2019 at 5:44 AM

    Hi there, I've forgotten my password and need access to my account - when I click the reset password, the instructions aren't arriving in my mailbox. Can you help?


    Thanks,

    MIchelle

  • Girish JotForm Support
    Replied on September 10, 2019 at 7:28 AM

    From our back end, we could see that there were around 5 password reset emails sent to your email address:

    15681147831009 9 Screenshot 10

    Please check if they are getting sent to the SPAM folder.

    I've sent another password reset email. Please check.