do you have a phone number?

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    Raibeavers
    Asked on March 22, 2013 at 01:01 PM

    Last year I was able to call a phone number ands got help. perhaps now it is no longer available? Is phone support available if we are a paid user maybe?

     

    My issue is that once a form is filled out and sent by the website visitor, we never see the notifications and it s set up properly.

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    Welvin
    Answered on March 22, 2013 at 01:42 PM

    Hi,

    Unfortunately, we don't have Phone Support avaible. We'll do our best to address you here in our forum support quickly.

    With regards to your issue, is this happening to all of your forms or just for a specific form? May have the form URL?

    Have you tried using noreply@jotform.com as the Form Notification "Sender Email"? Please kindly try that;

     

    You can also check this guide for additional information and solutions: How to setup email alerts to prevent "emails not being received" issues.

     

    Thanks