Sending autoresponder email

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    Etessami
    Asked on September 10, 2019 at 04:10 PM

    Hello,


    For my form "Clone of Merchant Application" I would like the autoresopnder email titled "To ISO: SUBMISSION WAS COMPLETED BY MERCHANT" to be sent to the "ISO Referring" email. In other words, the email would be different for each submission. I thought I could set it up as a condition but it doesn't seem to be working. I also need the blue/light grey background removed from this email. 

    Thank you so much! 

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    Augustine_O
    Answered on September 10, 2019 at 05:42 PM

    Hello, 

    You can try editing the subject of the autoresponder email from the email settings. Also, you can try to remove the table that comes with the autoresponder email so that it will contain only your text, which is tailored for the respondent. 

    See illustration below

    1568151253Desktop 2019-09-10 17-31-03.pn

    There are guides on our platform to help you navigate in cases like this. Most peculiarly, you would want every respondent to have a different email, I believe. Here's a guide on How-to-Change-Email-Subject-or-Make-It-Dynamic 

    Suggested Guides: 
    Provide-a-Detailed-Summary-to-Your-Respondents-Using-Form-Fields 
    How-to-Attach-a-File-to-Autoresponder-Emails 
    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders 

    I hope this helps.

    Please, let us know if you need anything else and we will be more than happy to help.