- earthdaysfAsked on March 22, 2013 at 04:27 PM
doesn't this forum send email alerts on new posts?
i'm not getting any alerts on my threads.
what should i do?
- JotForm SupportEduardoMendezAnswered on March 22, 2013 at 05:14 PM
We have recently moved our forum to a more powerful server.
Please check the Spam folder and see if the updates are being flagged. Once you change the notifications to your Inbox, it should continue sending them to your Inbox.
- earthdaysfAnswered on April 04, 2013 at 07:07 PM
"change the notifications to your Inbox"
hi, what does that mean?
- jeanettebmzAnswered on April 04, 2013 at 08:22 PM
Notifications are the same as email alerts, those alerts coming from our servers might be going to the spam folder.
What Ed tried to say is that all you need to do is to mark them as "not spam" or similar and future messages from us will get into the inbox rather than the spam folder
Let us know if you still need assistance