What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Receiving Forum Alerts

    Asked by earthdaysf on March 22, 2013 at 04:27 PM

    doesn't this forum send email alerts on new posts?

    i'm not getting any alerts on my threads.

    what should i do?


  • Profile Image
    JotForm Support

    Answered by EduardoMendez on March 22, 2013 at 05:14 PM

    Hi there,

    We have recently moved our forum to a more powerful server.

    Please check the Spam folder and see if the updates are being flagged.  Once you change the notifications to your Inbox, it should continue sending them to your Inbox.

  • Profile Image

    Answered by earthdaysf on April 04, 2013 at 07:07 PM

    "change the notifications to your Inbox"

    hi, what does that mean?


  • Profile Image

    Answered by jeanettebmz on April 04, 2013 at 08:22 PM

    Notifications are the same as email alerts, those alerts coming from our servers might be going to the spam folder.

    What Ed tried to say is that all you need to do is to mark them as "not spam" or similar and future messages from us will get into the inbox rather than the spam folder

    Let us know if you still need assistance