Losing Conditions when using a Unique ID to create a session

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    brookemidson
    Asked on September 10, 2019 at 10:36 PM

    Hi,

    I have set up the two forms so that the data is saved on submit, and created a Unique ID so that it uses that for the session. I have switched on Unique ID for the session ID so it saves the information perfectly... but I have quite a few conditions set up for the second form that the ID takes you to.

    If you fill it out all at once, the conditions work fine, but if you load it from the email, the conditions are lost. How do I get it so that when they go back into it, the conditions are still picked up?

    An example is if you select that there are 2 applicants, it hides the pages for the 3rd applicants details. When I click from the email link, and enter through, I have to input the 3rd applicant details even though I selected 2 applicants.

    Hope that makes sense.

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    roneet
    Answered on September 11, 2019 at 12:06 AM

    Please allow me some time to test the two Forms in your account. We will get back to you.

    Thanks.

  • Profile Image
    roneet
    Answered on September 11, 2019 at 08:17 AM

    I have checked the second Form independently and noticed that the applicant's condition is still not working in the Form. The submission of the first URL and redirection to the second one with the session parameter does not have any impact on the condition.

    To fix the applicant condition you need to add one more clause to each of the condition like:

    If the Account type is Joint and Number of the applicant is "2" then hide the page 6-12.

    15682041831.PNG

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    brookemidson
    Answered on September 11, 2019 at 05:49 PM

    If I complete it all together, the conditions do work. Now when I test it by itself it pulls everything from session 4, so it doesn't work because that session isn't working.


    I will remove the unique ID and re-test. It doesn't make sense that it works fine if you carry through the application, but if you run it from the saved session it doesn't.

  • Profile Image
    brookemidson
    Answered on September 11, 2019 at 06:05 PM

    I just tested it as a stand alone form without using the link from Form 1, and it works correctly with the conditions. I had to remove the pending submissions for it to stop picking up the last sessions details. I had the form working before I added Form 1, and was tested by multiple people to make sure it was flowing correctly before I did that.

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    brookemidson
    Answered on September 11, 2019 at 06:18 PM

    And now I have made the changes you suggested to test, it still doesn't work when opening off the session on the email. The Third applicant still appears.

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    jherwin
    Answered on September 11, 2019 at 07:25 PM

    Can you please share a session URL where we can see the issue you're referring to?

    Also, show us a screenshot of the issue so we can check/see it on our end: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • Profile Image
    brookemidson
    Answered on September 11, 2019 at 07:42 PM

    Hi,

    The issue is this, if I start with this - https://form.jotform.co/92507941119863  - which is form 1, and get taken through to Form 2, complete the information as if it is a joint account with 2 applicants, it moves from the second applicants address page, and skips right into the account address page, which is how its meant to work from the conditions.


    If I dont complete the application and use the session that is emailed -  https://form.jotform.co/92250906882866?session=3 -  to start from where I left off, and enter through, it asked me for Applicant 3s details, and company and trust, even though the first page says theres only 2 applicants (individuals not a company) and no trust, and the conditions behind are to hide those pages if certain parameters are met.

    This is the condition since I updated it this morning:

    1568245148condition.PNG

    This is what comes in at Page 6 if I am working through the application from start to finish which is what we expect from the condition set:

    1568245229Page 6.png

    but if I complete some of the application, and then go to the email to finish it (https://form.jotform.co/92250906882866?session=3  ) then this is page 6 which isn't correct:

    1568245288Third Director_Session_3.png


    Hope this helps. Thank you

    Brooke

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    Kevin_G
    Answered on September 11, 2019 at 11:14 PM

    I have been testing this on my end and found the issue happens due to several conditions hiding the same pages.

    I would recommend you to merge conditions hiding the same page into one, you can add multiple statements: 

    15682579772019-09-11_21h07_48.png

    For example, you may merge all the conditions hiding page 10 into one and do the same with the rest. 

    I hope this helps. 

  • Profile Image
    brooke1982
    Answered on September 11, 2019 at 11:14 PM

    Thank you, I'll try that now!