My customers are stating that they cannot send payment to my form.

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    CRCTeam19
    Asked on September 11, 2019 at 10:29 AM

    Good Morning,

    I need to know what I am missing on my form.  My customers are stating they cannot send payment.  Can you please assist me?

    thank you.

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    AndrewHag
    Answered on September 11, 2019 at 11:37 AM

    Could you please share the URL of the form so we can check? I checked your form 92360960522152, it seems you have integrated the form with PayPal Checkout. The integration was set up correctly and the form is redirecting to the payment page without any issue.

    1568216192Log in to your PayPal account

    Could you please what is the error you are getting? You may also share a screenshot with us.

    Here is the guide: How-to-Post-Screenshots-to-Our-Support-Forum

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    CRCTeam19
    Answered on September 11, 2019 at 11:43 AM
    This is what I sent for customers to use. If not correct what should it be?
    Thanks much for your help.
    Sent from my iPhone
    ...
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    CRCTeam19
    Answered on September 11, 2019 at 11:43 AM
    This is what customer is seeing
    Sent from my iPhone
    ...
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    jherwin
    Answered on September 11, 2019 at 12:46 PM

    Unfortunately, the screenshot you included in your response did not reach our support forum. Can you please repost it again?

    Please open this thread using browser: https://www.jotform.com/answers/1960082 and follow this guide: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.