Random Value Generator widget taking time to display the value on the form

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    Asked on September 11, 2019 at 12:45 PM

    I just started yesterday and the random value generator was working fine for making me quote request numbers.

    now it no longer generates numbers. 

    I have cleared my cookies and browser history and tried Chrome Internet explorer and Fire Fox. The problem is there for all of them so i rebuilt the form and the same thing numbering does not work. Also it is still empty in the email after submitting

    Any help would be greatly appreciated.

    UPDATE OK as soon as i asked it started working again but it seems to take a long time to fill in the number it takes until after i have filled out the whole form then wait two more minutes before it will give me a number and if i submit before it gives me one then i dont get one.

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    Answered on September 11, 2019 at 02:02 PM

    We are sorry for the inconvenience this may have caused. I am able to replicate the issue at my end on a different form. It looks like there is an issue with the widget server. I am forwarding the issue to our backend team for further investigation. As soon as we have any information in this regard, we'll let you know. 

    Thank you!

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    Answered on September 11, 2019 at 02:50 PM

    The issue should be fixed now. Please check again and let us know if you need any further assistance. We will be happy to take a look again. 

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    Answered on September 11, 2019 at 05:12 PM


             Thank you! what ever they did on the back end has worked. 

    On a side note.

    Another way to do this would have been with a visitor number widget that increments with each page visit sure we would get gaps in the numbers from refreshes and suce but the math for being a unique would be easier '+1'. If someone could write a widget that allows that it would also let people know how many people land on the form but do not fill it out.


    1005 filled out

    1009 filled out

    1023 filled out ... who cares about the missing numbers but i would also know that my page had been downloaded 1023 times and filled out 3 times plus all numbers would be unique. And i whould know that 1003 was filled out before 1023.

    Once again Thank you.