Account over quota even though I have no submissions

  • SoledadA
    Asked on September 11, 2019 at 2:16 PM

    Hello!

    My account appears as over quota but there are no submissions: https://www.jotform.com/build/31367658167666/settings/conditions#preview

    Thank you for your help!


    Best regards,

    Page URL: https://www.jotform.com/build/31367658167666/settings/conditions#preview
  • Welvin Support Team Lead
    Replied on September 11, 2019 at 3:23 PM

    Our apologies for the inconvenience. There is an "overlimit" status on your account which is causing this. I have fixed that. Your forms should now work again. 

  • Welvin Support Team Lead
    Replied on September 12, 2019 at 12:50 PM

    It is working to my end. Can you check again? I have just cleared your forms cache.

    You can do this to your end too. Guide: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    If that is not working for you, please edit the form and edit something and just undo it to re-save the form. That should also reactivate the form.

  • SoledadA
    Replied on September 12, 2019 at 1:05 PM

    Hi Welvin!


    Thank you! It is back :)


    Have a nice day!


    Soledad

  • Vanessa_T
    Replied on September 12, 2019 at 2:10 PM

    Glad to know it's working again. Should you need further assistance, don't hesitate to contact us again.