Single Option Checkbox Not Saved

  • Profile Image
    ldeemiller
    Asked on September 11, 2019 at 02:31 PM

    Hello,

    Results are not being saved for a checkbox with a single option.

    Repro.

    (1) Check single option for Documentation?

    (2) Check one or more options for Compliance Checks Completed

    (3A) Go to submissions and check the relevant columns. Nothing is stored in Documentation?, but options checked are stored in Compliance Checks Completed.

    (3B) Load the edit link. Documentation? option is not checked, but Compliance Check Completed options are checked.

    Note. Checkboxes by Complete/Initials are widgets rather than standard checkboxes. The widgets seem to work fine as single options.

    Config. Windows X and (current) Chrome browser. Also tested on older Firefox.

    Regards,

    LD

  • Profile Image
    Augustine_O
    Answered on September 11, 2019 at 04:36 PM

    Hello, 

    I do not seem to understand your query. Please, tell us exactly what you wish to achieve with your form and how you would want it to behave ideally. This is to enable us to get a picture of what you really want to get out of the form. 

    I will await your response. 

  • Profile Image
    ldeemiller
    Answered on September 12, 2019 at 03:08 PM

    Hello,

    Sorry for the confusion.

    We have a form which has a checkbox with a single option. When we check that option and submit, the value is not stored in the Jotform submission.

    Other checkboxes (with multiple options) are stored on submit.

    Please let me know if you cannot repro these results following the steps in my first post!

    Regards,

    LD

  • Profile Image
    VincentJay
    Answered on September 12, 2019 at 05:16 PM

    Are you referring to this Single Choice field?

    15683228216425v.png

    Or this Multiple Choice field?

    1568322879536df.png

    We'll wait for your reply. Thank you.

  • Profile Image
    ldeemiller
    Answered on September 13, 2019 at 12:24 PM

    Hello VincentJay,

    Sorry for the confusion!

    The single choice checkbox that has the problem is Documentation? (see screenshot). This box can be checked, but does not get saved when the form is submitted. As such, when user use the edit link, the box appears unchecked.

    As I mentioned in above post, the single choice checkboxes under Complete/Initials currently work fine, but they are a widget (not the default type).

    Obviously, I could switch Documentation? to that same widget to fix my problem, but I'm trying to help Jotform fix a problem.

    Regards,

    LD

    1568391454Single Option Checkbox Not Sav

  • Profile Image
    Augustine_O
    Answered on September 13, 2019 at 01:01 PM

    Thank you for calling our attention this. I am currently investigating this issue and will get back to you shortly. 


  • Profile Image
    Augustine_O
    Answered on September 13, 2019 at 01:47 PM

    Hello, 

    I have reviewed your form and I can note that the "Documetation?" field does not have options for the email to report. Other checkboxes have options that can be reported as fields on the email. So, you could consider adding the "Y/N" options like other similar fields. 

    Please, try this and let us know how it works for you. 

  • Profile Image
    ldeemiller
    Answered on September 18, 2019 at 12:45 PM

    Thanks Augustine_O,

    I added an option label (Y) and that works =)

    Also, since Jotform does not store the user response without an option label, I would recommend the devs modify this component to prevent users from having a checkbox without an option label.

    Regards,

    LD

  • Profile Image
    VincentJay
    Answered on September 18, 2019 at 02:08 PM

    Hi LD,

    This is noted. I will forward this request to our developers so they can check it further.

    We will contact you again on this thread once we have any updates. 

    You might be interested in this widget: https://www.jotform.com/help/282-How-to-Set-Up-the-Configurable-List-Widget