I am trying to encrypt my form, however, it asks me to provide a password

ermanbarbaros
Asked on September 11, 2019 at 04:35 PM

I am trying to encrypt my form, however, it asks me to provide a password before creating a key.I tried my account password but it says that is wrong.

I'm logged in to your JotForm account. Then i tried to enable encryption again but I coldn't solve this problem.

Thanks for your help with this.

This is a re-post of a comment on Encrypted Forms and How to Use Them
Mike

JotForm Support

Answered on September 11, 2019 at 05:18 PM

To be able to enable the form encryption, you will need to enter your JotForm account password. Please kindly try it again.

This is also possible to reset the JotForm account password using the account email:

How to reset the password

If you need any further assistance, please let us know.
dorisjtcalvo
Answered on September 16, 2019 at 08:47 AM

I am currently experiencing this challenge too! I just posted a similar question not too long ago. I even tried resetting my password before I posted the question. I just keeps telling me my password is wrong. Please advise. Thanks in advance!
Victoria_K

JotForm Support

Answered on September 16, 2019 at 12:11 PM

Hi @dorisjtcalvo!

I see you have opened other threads for this case. We will check your account and follow up here: www.jotform.com/answers/1965504

Thank you!