Account Autosuspended - Password info

  • Profile Image
    Asked on September 11, 2019 at 04:41 PM

    I build a form and now its stating its unavailable? Why what I am I going wrong?

  • Profile Image
    Answered on September 11, 2019 at 05:24 PM

    Hi @Timntrina,

    As checked, your account has been auto-suspended by our system as this form: Signup Form contains plain text fields that collect Password/Login credentials. It is considered as phishing and violates our Terms of Use. We understand that this may not be your intention but the term "Password" is not allowed to be used on forms.


    You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Lastly, we can reactivate the account but we need to delete the infringing fields from your form. You must also agree with our Terms of Use.