JotForm is not submitting information to Mailchimp

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    chrisstudio
    Asked on September 11, 2019 at 05:39 PM

    Hi,


    I've integrated mail chimp with one of my forms and for some reason it will not submit the data to mail chimp despite the fact that it says the integration is complete and up and running.


    I have followed all steps on this forum, including regenerating my api yet nothing has come through:
    https://www.jotform.com/answers/1243651-MailChimp-Why-aren-t-submissions-always-sent-to-the-list

    The form I am referring to can be seen here:
    https://form.jotformeu.com/92463942680363




  • Profile Image
    Augustine_O
    Answered on September 11, 2019 at 06:41 PM

    Hello, 

    Please hold on a moment while I investigate this issue. I will be with you in a moment.

    Thanks

  • Profile Image
    Augustine_O
    Answered on September 11, 2019 at 07:48 PM

    Hello, 

    Thanks for your patience. I have investigated your form and I was unable to replicate this issue. I cloned your form, integrated it with MailChimp and submission data was sent across instantly. See image below: 

    1568244716All subscribers of OJEHS, LLC


    You can try reintegrating the form with MailChimp after clearing form cache. Try to follow the integration guide below: 

    1568245675The Easiest Online Form Builde

    Please, let us know if you need further assistance and we will be happy to help. 


  • Profile Image
    chrisstudio
    Answered on September 12, 2019 at 09:42 AM

    Hi Thanks for the response,


    I figured out that it was not working as I had some of the custom merge tag fields set to dropdown instead of text, so it wasn't syncing.


    Thanks for your help.

  • Profile Image
    Welvin
    Answered on September 12, 2019 at 10:50 AM

    That's great to know. Yes, the field type is important for our integration to work. If it's a textbox, you should map it with our Short Text Entry field. If it is a dropdown, it should be mapped to our Dropdown field. 

    Please contact us again if we can help in any way.