Picture Upload links return a 404 Error

  • Profile Image
    Brian Zupancic 
    Asked on September 11, 2019 at 07:12 PM

    I am helping a friend with her Jotform and when she tries to download a picture that is uploaded she is receiving a 404 error.  Her page is https://form.jotform.com/92436873022154

  • Profile Image
    Answered on September 11, 2019 at 07:58 PM

    Thank you for contacting us, this is happening due to the following security setting:


    She could either log in to her Jotform account before accessing the links, or go to her account settings to uncheck that privacy setting: https://www.jotform.com/myaccount/settings

    Let us know if you have more questions, we will be glad to assist you.