Submitted Registration form email

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    Executours
    Asked on September 11, 2019 at 07:35 PM

    Hi 

    I was receiving submitted registration forms in my inbox after the form was submitted. 

    However, I have had to change the form design and am no longer receiving the completed forms in my inbox.

    Please let me know how to fix.

    Thank you!

  • Profile Image
    Kevin_G
    Answered on September 11, 2019 at 08:23 PM

    I have been checking your recipient email address and it seems to be receiving emails without issues, the email address is not in our bounce list either. 

    I would recommend you to try checking the spam/junk folder and see if the emails ended up there, if you continue experiencing the issue you may also whitelist our IP addresses, this guide will help you doing so: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

    Let us know if the problem persists.