Unable to view uploaded photo in email submission

  • LauracM
    Asked on September 11, 2019 at 8:47 PM

    how come when client sends form back to me filled out, I cannot see the photo they uploaded???

    1568249241C10C4883 5AB6 4729 B015 84B650 Screenshot 10

  • Girish JotForm Support
    Replied on September 11, 2019 at 9:54 PM

    You will need to remain logged into your JotForm account to view the uploaded photos. This is due to the option below enabled in your account settings. 

    Go to this link in your account https://www.jotform.com/myaccount/settings and check the Privacy section.

    15682532421209 7 Screenshot 10

    You can disable this option and then you will not be seeing the error.