PayPal Checkout: Unable to submit the Form and charge customers.

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    IGBOMY
    Asked on September 11, 2019 at 09:21 PM

    About a month ago our form experienced issues with the paypal integration feature. The issue was ultimately escalated to the "back end" as a bug because it had nothing to do with our form.

    Now we are receiving a similar issue in which we get to the end of a submission and this window pops up and never finishes loading (see attached image).

    Here is the Original Issue's Link, should it be relevant: https://www.jotform.com/answers/1922397-PayPal-Checkout-Integration-showing-an-error-when-trying-to-submit-



    Screenshot
  • Profile Image
    roneet
    Answered on September 11, 2019 at 10:50 PM

    Sorry for the inconvenience this has caused.

    Could you please disconnect the PayPal Checkout and connect it again. I have cleared the Form cache for your account.

    If you are still experiencing the issue then please share us the screenshot of the browser console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Let us know if you have further questions.

    Thanks.