Request to change the username

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    Sim_Jolene
    Asked on September 11, 2019 at 10:16 PM

    i'm trying to customise the URL for jotform. It's currently tied to my username. 

    i need to change Sim_Jolene to ClarksSEA

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    jherwin
    Answered on September 11, 2019 at 11:12 PM

    I can see that you are paying your monthly subscription through PayPal. Your PayPal subscription is tied to your current username so it needs to be canceled before changing the username.

    We also need you to downgrade your current plan to free and then you can change your username.

    Guide: How Can I Cancel My PayPal Subscription?

    If your subscription is free now, you can manually change your username by following this guide: How to Change the Username?