Receiving erron in PayPal checkout

  • erinrodriguez14
    Asked on September 11, 2019 at 10:37 PM

    Hi, this is the image I get when trying to checkout and I’m not sure why or what to do. 1568255803B2A66673 060A 4238 B069 70924C Screenshot 10

  • jherwin
    Replied on September 11, 2019 at 11:32 PM

    I tested your form, but I was not able to replicate the issue. Is the issue resolved or are you still experiencing any issues with your form?

    Also, I noticed you didn't have a submit button on your form. Please add one as your users/clients cannot submit the form after payment/transaction.
    1568258948submit Screenshot 10

  • erinrodriguez14
    Replied on September 12, 2019 at 3:43 AM
    Hi,
    It let me checkout and I added a submit button, however, once I hit submit through PayPal it took me back to the form page and then proofed to the thank you page. So how do I get rid of that to where after you go through PayPal you have to hit the submit button on the form page?
    And is there anyway to get rid of the JotForm advertising?

    Thank you,
    Erin Rodriguez
    Sent from my iPhone
    ...
  • Ashwin JotForm Support
    Replied on September 12, 2019 at 7:32 AM

    Please note that after you click on the "Paypal Checkout" button, you need to click on the submit button to submit form. 

    I have moved your second question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1961504-Is-there-anyway-to-get-rid-of-the-JotForm-advertising 

  • erinrodriguez14
    Replied on September 12, 2019 at 10:49 AM

    Right. What I’m saying is after I clicked on PayPal checkout, it poofed to the thank you page as if I had hit the submit button but I didn’t. 

  • Richie JotForm Support
    Replied on September 12, 2019 at 12:27 PM

    I have tested your form but I can't seem to replicate the issue at my end.

    You have enabled, Replace submit button with PayPal in your Gateway  Settings.

    Receiving erron in PayPal checkout Image 1 Screenshot 30

    Once you have confirmed the payment,your form will be submitted automatically.

    When I clicked on the PayPal Checkout, I was shown the PayPal login to confirm the payment.

    Receiving erron in PayPal checkout Image 2 Screenshot 41


    Kindly test the form in another web browser or clear your browser's cache.