Why embedded form is not redirecting to custom thank you page?

  • Profile Image
    give2kids
    Asked on September 11, 2019 at 11:11 PM

    Hello:

    Our forms, which were working fine previously, are now not functioning properly,
    after moving them to another domain / server..

    They seem to send the form OK -- but do not forward to the thank-you page.

    Here's the working page/form on our previous server:

    https://give2kids.com/donate-boat.htm

    Here's the same page/form on the new domain and server, with the dysfunctional form (that doesn't forward to thank you page):

    http://donateboat.today

    The new host is NameCheap.com, if that makes any difference.

    Also: The form thank you page is still on our previous server -- but I wouldn't think that would make any difference?

    Please advise.

  • Profile Image
    jherwin
    Answered on September 11, 2019 at 11:55 PM

    I test submitted the form embedded here: http://donateboat.today/, but I was not able to replicate the issue you mentioned. After clicking submit button, I was redirected to your custom thank you page.
    1568259906thankpage.png
    Please try with another browser as well. That may work. Or, try clearing your browser cache and cookies for before submitting the form and see if that will work on your end.

    By the way, I'm using google chrome for the browser.

  • Profile Image
    give2kids
    Answered on September 12, 2019 at 12:03 PM

    I tried the form on Brave browser, and it did work.

    However, even after completely clearing my Chrome (Version 76.0.3809.132) cache,
    the form still does not forward to the thank you page. All that happens after clicking the Donate button is it stays on the same page, and the form disappears (see screenshot).

    This never happened when the same web page the previous hosting, using the exact same Chrome browser.
    Why would this happen now?

    My concern is that there may be potential donors, for whom this same glitch may occur.

    1568304177screenshot.jpg

  • Profile Image
    Vanessa_T
    Answered on September 12, 2019 at 01:29 PM

    I was able to replicate your issue, if you noticed, the redirect was being blocked by Google Chrome.

    1568309350A.gif

    To fix this, please use this iFrame embed code instead:

    <iframe id="JotFormIFrame-82647042381153" title="Give2Kids Boat & RV Donation Form" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/82647042381153" frameborder="0" style=" min-width: 100%; height:539px; border:none;" scrolling="no" sandbox="allow-top-navigation allow-same-origin allow-forms allow-popups allow-scripts"> </iframe>

  • Profile Image
    give2kids
    Answered on September 12, 2019 at 02:35 PM

    That worked, Vanessa_T -- thank you.

  • Profile Image
    Vanessa_T
    Answered on September 12, 2019 at 02:46 PM

    Glad to know it's now working. Should you need further assistance, don't hesitate to contact us again.