PayPal Checkout: Unable to submit the Form with the error "Expected an order Id to be passed"

  • Profile Image
    freerangefoodcoop
    Asked on September 12, 2019 at 12:47 PM

    Hello,

    I am having trouble with the PayPal element on our form. It works from a computer, but when used on the mobile, we get the error you see on the uploaded image. I have done a number of things to troubleshoot but I can't fix it. We have another from with Paypal that we've used for 3 years or so, and it works perfectly both on mobile or computers. Any help to fix this would be appreciated.

  • Profile Image
    Roneet
    Answered on September 12, 2019 at 01:51 PM

    I tried testing a demo Form with PayPal Checkout option in Sandbox mode and could not replicate the issue with it. The Form worked well in PayPal test mode and in phone and desktop version.

    15683104351.PNG

    Were you experiencing this issue before as I see some submissions in your Form.

    Have you tried disconnected the login session of your PayPal account?

    Could you clear your browser cache and Form cache of your account and then connect to your PayPal account once more?

    Looking forward to your response.

    Thanks.

  • Profile Image
    Sarah
    Answered on September 12, 2019 at 02:28 PM

    Hello,

    Thank you, yes we have experienced this issue every time we have tried to use a phone. The same people who used their phones and had issues, then went to use a computer and it went through fine.

    I have cleared both my form cache, and brower cache and reconnected to my PayPal account. I just tried the form again on my phone and it still gives me the same error.

    Is there another payment option we can use? We have PayPal and Square, but the Square option wouldn't connect to our account either. It just kept saying "trying to connect". We prefer to use PayPal if possible.

    Thank you,

    Sarah


  • Profile Image
    Ivaylo
    Answered on September 12, 2019 at 04:22 PM

    I tested your form on my Samsung A7 and it worked fine. When I clicked on the PayPal Checkout button, I was redirected to login to my PayPal account. I did not get any error. Did you clear the cache of your phone browser?

    Can you please also test on other mobile devices?

    Please clear the cache of your mobile browser and test also on other mobile phones and let us know, if the issue still persists.

    We will wait for your response.

    1568319516Screenshot_20190912-231009_Chr

     

  • Profile Image
    Roneet
    Answered on September 12, 2019 at 11:29 PM

    Hello Sarah,

    I noticed the Form link which you posted is unavailable. Have you disabled the Form? Could you please let us know if you are still experiencing the issue so that we can test and escalate the issue to our development team.

    Thanks.

  • Profile Image
    freerangefoodcoop
    Answered on September 13, 2019 at 06:39 AM

    Sorry about that! It is enabled now. Yes, we are still experiencing the issue.

  • Profile Image
    Augustine_O
    Answered on September 13, 2019 at 08:43 AM

    Hello Sarah,

    Please, try removing the PayPal app and re-integrating it and let us know how it works. During the integration, try to connect the app to your PayPal account and click the CONTINUE button underneath the Payment Settings of the Form Builder to complete the integration. 

    Guide: 
    How-to-Integrate-Form-to-PayPal-Checkout 

  • Profile Image
    Augustine_O
    Answered on September 13, 2019 at 08:56 AM

    Hello, 

    Please disregard my previous answer to this thread. 

    I have checked your form and it seems to be working well from my end and deleting the integrated app may cause loss of submitted data. You should check this again from your end to see if it's working fine. If not, you could try clearing the form cache or browser cache at your end and then try again. 

    Guide: 
    How-to-Clear-Your-Form-Cache 

    Please, don't hesitate to let us know if you need further assistance. 

  • Profile Image
    freerangefoodcoop
    Answered on September 13, 2019 at 09:05 AM

    I did delete the app and reinstall it and it seems to be working now. It worked fine on the computer as it did before, but I tested it on my phone by going all the way through the PayPal process and it was successful. The error is not appearing any longer. I don't think we lost any submitted data, but I will double check on that. Thank you!

  • Profile Image
    Roneet
    Answered on September 13, 2019 at 10:10 AM

    I noticed there was a payment received in your last submission so it seems it is working correctly.

    15683836931.PNG

    Let us know if you experience the issue once again.

    Thanks.