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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot save any changes

    Asked by mmunguia on March 23, 2013 at 11:00 PM

    We are making updates on our forms, but we cannot save the changes.  The "save" icon continues turning for hours and hours. It does not complete.

    Page URL:
    http://www.jotform.com//?formID=30097302071140

    Screenshot
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    Answered by jefreylandicho on March 24, 2013 at 12:16 AM

    Thank you for using Jotform Support Forum.

    I have tested your form but was not able to replicate the same issue.

    Can you please try clearing your browser cache and cookies and log in again? I would also recommend trying a different browser.

    If the issue still persist, please contact us again.

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    Answered by mmunguia on March 25, 2013 at 11:53 AM

    This morning the situation is improved, but no matter what browser I use, "saving" any changes is a long, long process.  It would seem that your servers are getting a very heavy load.  Maybe the recently announced improvements have led to a surge in activities on the part of your clients.

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    Answered by moonzkie on March 25, 2013 at 12:30 PM

    Hi,

    We are sorry for the inconvenience this has caused. Although I have also tested the said form and was able to save the form for which loaded for like 10 seconds. I can say that this is normal for your form to load to save for this long since you have numerous number of fields and conditions as well.

    Also, have you tried clearing your browser's cache as suggested by my colleague? As this could help make improvement on the speed as well.

    Thank you.

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    Answered by mmunguia on April 17, 2013 at 07:34 PM

    We have tried everything you have suggested, but we are still having great difficulty in saving our forms after making changes. It may take half an hour or more to save a small modification and at times, it does not save at all. We have tried different browsers and have added jotform to our "whitelist" on the firewall.  No results.

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    Answered by pinoytech on April 17, 2013 at 10:30 PM

    Hi,

    Have you tried already using other internet browser? If not, can you please give a try? I've made some test also with form using Chrome and I wasn't able to replicate the issue.

    Thank you!

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    Answered by mmunguia on April 17, 2013 at 10:31 PM
    Thank you for contacting us. We will respond to your inquiry as soon as possible.