Why are multiple forms filled out, but not sent over as completed?

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    QualityDental
    Asked on September 13, 2019 at 11:36 AM

    I have  had multiple forms filled out for both the medical and the patient form by patients and only the medical is sent through as completed?


    A couple recent examples  Kennedy,  Bailey, Rock.


    I can be reached at (540) 710-1088 to discuss details further. Thank you for your assistance.

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    jherwin
    Answered on September 13, 2019 at 12:01 PM

    To clarify, the form was submitted but you did not receive the notification email?

    Could you please explain your question in details?

    We will wait for your response.

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    QualityDental
    Answered on September 13, 2019 at 12:43 PM

    The patient instructs that they filled out both Medical Form and Patient form. However only the medical form is showing in our jotform online and received as a notification by email. If you review over our submissions there are 9 patient forms total and 39 medical histories. The patient forms are not coming through your system when filled out by our patients.
    Melissa
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    jherwin
    Answered on September 13, 2019 at 01:17 PM

    Could you please let us know how your customer fills out your form? Upon checking, your form is setup/configured properly so there shouldn't be an issue when they submit the form.

    Are you facing this issue on the standalone form or on the webpage you have embedded?

    Could you please provide the webpage URL you have embedded the form if this issue encounters on your webpage?

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    QualityDental
    Answered on September 16, 2019 at 02:43 AM
    The form is filled out from our webpage and then submitted. The url is www.qualitydentalva.com
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    roneet
    Answered on September 16, 2019 at 04:31 AM

    I inspected your website, I noticed you have embedded both the Forms in a single page. The first Form is the patient Form and the second Form is the medical history Form.

    As per the user's perspective when I first viewed the page I thought that there is only one Form on the page. I filled the Form present at the top and then I filed the medical history Form as I thought it was a continuation and submitted the Form.

    There were no mandatory fields with no demarcation to make us feel that there were two different Forms.

    You can add headers' colorful background to show that there were two different Forms as people would not go to the next page of the first Form and think that the submit button at the bottom is for the same Form. Also, you can add some mandatory fields.

    Let us know if you have further questions.

    Thanks.

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    QualityDental
    Answered on September 16, 2019 at 12:29 PM
    I filled out the jot form myself today. I started with the patient form which is how it is ordered, completed the medical, signed and hit submit. It only emailed over the medical portion?
    Melissa Swanson
    ...
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    jherwin
    Answered on September 16, 2019 at 01:47 PM

    I checked that two forms embedded on your webpage and the notification are configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipient listed in the notification. The emails are also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    IMPORTANT: Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains

    You can also try creating a new notification for both forms and test submit it. I suggest putting a free email address on your notification recipient to further test your email address if it has any issues.

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    QualityDental
    Answered on September 17, 2019 at 03:39 PM
    Can you help me to understand why the first form did not come through?
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    jherwin
    Answered on September 17, 2019 at 04:51 PM

    Our mail logs actually show that the email/notification successfully sent to your email address. Since the email address placed to your notification recipient is a private one, perhaps it blocks some of the jotform emails?

    Have you tried whitelisting jotform and IP domains in your WebHost/email host? If not, please try it out and let us know if the issue persists after doing so.

    If the issue persists, please allow us to put our email on your notification recipient's and we will attempt to submit the form to further investigate the issue.