Upgraded via credit card, however, the account is still not upgraded.

  • bananait
    Asked on September 13, 2019 at 12:59 PM

    This instruction is very useless as I have paid via credit card payment. Credit card form was filled in and fund was deducted. However my plan is still not upgraded. Please assist if you guys are running a legitimate business.

  • David JotForm Support Manager
    Replied on September 13, 2019 at 1:49 PM

    Your account username "bananait" has already been upgraded to Bronze plan. Let us know if you need more help, we will be glad to assist you.

  • bananait
    Replied on September 14, 2019 at 8:56 AM

    Hi David,


    Thank you for your update. Victoria from your support has sorted me out. Please keep up the great work. It is definitely not a regrettable decision to choose to do business with you guys.