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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to submit form data with paypal

    Asked by getmenet on March 31, 2011 at 02:37 AM

    Hi, i've created a form with a paypal payment. When the form is completed it goes to paypal and everything is fine, however the data is not emailed to me and doesn't appear in my sumissions.

    Does someone actually have to pay for an item before the data is sent to me?

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    JotForm Support

    Answered by mliz on March 31, 2011 at 05:52 AM


    The notification email is sent once the payment is processed and
    completed by Paypal. If the payment is not yet processed it will be
    considered as a pending submission and no notification email is sent.

    You can find out the pending submission in JotForm:

    1. Open the form in JotForm
    2. In the My Forms section select the form
    3. Choose 'Submission'
    4. Select Pending Submission, from here you will see the transactions
        which are pending which means that the Payment was not yet completed.