- getmenetAsked on March 31, 2011 at 02:37 AM
Hi, i've created a form with a paypal payment. When the form is completed it goes to paypal and everything is fine, however the data is not emailed to me and doesn't appear in my sumissions.
Does someone actually have to pay for an item before the data is sent to me?
- JotForm SupportmlizAnswered on March 31, 2011 at 05:52 AM
The notification email is sent once the payment is processed and
completed by Paypal. If the payment is not yet processed it will be
considered as a pending submission and no notification email is sent.
You can find out the pending submission in JotForm:
1. Open the form in JotForm
2. In the My Forms section select the form
3. Choose 'Submission'
4. Select Pending Submission, from here you will see the transactions
which are pending which means that the Payment was not yet completed.