my forms are all gone

  • helen.fct
    Asked on September 14, 2019 at 2:52 AM

    hi there

    my computer asked me to log in again, which i did, but maybe i have opened a new account, i have tried to do the forgot password thing, but i can't remember my username

    i had an equine consultation form, a canine consultation form and a feline consultation form under natural therapies for animals or first class therapies logo

    i need to send two forms out today, are you able to help me get back into my original account please

    kind regards

    helen king

    Jotform Thread 1964140 Screenshot
  • Nik_C
    Replied on September 14, 2019 at 4:36 AM

    According to logs in your account no forms were created for past 6 months:

    1568450091Capture Screenshot 10

    Do you have any other username/email that you might used?

  • helen.fct
    Replied on September 16, 2019 at 3:43 AM
    i did them in august this year - my email could be kinghelen1st@gmail.com
    ...
  • helen.fct
    Replied on September 16, 2019 at 3:43 AM
    i’ve managed to get back in - it made me log in via google which used an email i never use, so think we’re good
    ...