How can I hide fields/questions that were not answered when I create auto responder?

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    Asked on September 14, 2019 at 01:09 PM

    I am using Jotform for online orders/sales.  When a customer gets a confirmation email, they see the product they ordered and quantity ordered, but they also see all of the other items but with no quantities attached.  Is there a way to send confirmation email/auto responder that only shows customer completed fields? See screenshot attached:

    1568480910Jotform Email Responder Settin

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    Answered on September 14, 2019 at 04:07 PM


    It is possible to automatically hide empty fields in emails. You just need to enable this feature within email settings:

    But, please note that this will only work with default table which is automatically created. If table is modified, feature can not work properly. Please create new autoresponder and make sure not to adjust its table, you can still add texts before or after table.